Providing quality client care and support has always been our top priority at eSchool Solutions®.
We employ a talented team of professionals – Customer Relationship Representatives – always ready to respond to the technical needs of our clients.
We know our clients by name. Each district is assigned their very own Customer Relationship Representative. Clients have direct access – via telephone or email – to their representative and are encouraged to call anytime. For any reason.
Our Customer Relationship Representatives know everything about the districts they serve – making it easier to troubleshoot product-related issues. Another advantage? Proactive service. Representatives regularly check in with their clients.
We’re so serious about providing quality care and support that we created a position solely devoted to the satisfaction of our clients. Our clients know Tom Smith – Vice President of Customer Focus. He is relentless in his commitment to providing excellent customer service and routinely solicits feedback from our clients so we can understand what we’re doing well…and where we need to improve.
We’re your partners. At eSchool Solutions®, success has been built on the hard work, dedication and integrity of a team that honors commitment and stands by our customers every step of the way.For us, it’s simple: When you succeed, we succeed.